Patient Service Associate Executive (Admissions and Service Centre)*

Overview 

Admission and Service Centre (AASC) has a team of financial counsellors who provides timely and accurate financial estimates/information on patient’s hospital stay based on treatment or procedure. The role requires you to conduct bedside financial counselling for admitted patients in a consistent and comprehensive manner on estimated / interim / finalised medical cost. You will need to assist patients to understand and source for their financing options to reduce their upfront cash burdens by empowering patients to make informed decisions on the level of medical services based on their affordability.

Financial Counselling /Admission

• Conduct bedside financial counselling to patient/NOK on the estimated hospital bills, available subsidies and schemes.
• Assist patients to complete the various mode of payment forms.
• Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes.

Patient Billing Matters

• Manage complex billing inquiries and resolve straightforward escalated billing disputes.
• Coordinate with various parties to established mode of payment for patients with complex insurance plan.
• Perform handover duties for staff who are required to close ward counter for the day and ensure documentation are in order by ensuring all merchants’ receipts are enclosed in handover and cash amounts collected at the wards tally for the day.

Staff Training and Development

• Assist in daily operations and support manpower planning activities such as rostering, daily deployment and conducting roll calls.
• Assist Reporting Officer in staff onboarding, training, mentoring and development of team members.
• Report ground issues to Reporting Officer and assist in resolving them.

Workflow Implementation

• Assist Reporting Officer to oversee staff adherence to the policies, procedures, compliance, audits, and standards protocols in the organization.
• Assist Reporting Officer to review workflows periodically for a positive experience for patients along the continuum of care and achieve patient satisfaction targets.
• Ensure proper and timely submission of National Forms such as NEFR and MCAF-M.

Other Responsibilities

• Foster strong teamwork and collaborative working relationships within the team by proactively addressing conflicts and challenges. Create and maintain a positive, supportive environment that encourages learning, growth, and high performance.
• Accurately and promptly update departmental statistics, ensuring data is collected, maintained and reported in a timely and organised manner.
• Ensure all e-BARFs and merge requests are raised timely and correctly within the department.
• Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Requirements

Qualification Required and Area of Discipline

• GCE O levels/A levels/Nitec/Higher Nitec/Diploma from any discipline

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Strong analytical, communication and interpersonal skills with positive “can do” attitude.
• Team player with natural ability to interact with healthcare team of all levels.
• Pleasant disposition, approachable, independent worker, have initiative and drive to resolve issues.
• Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving.
• Able to perform 3 rotating shifts (includes night shifts, weekends and public holidays).

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading

*Only Singapore Citizens and Singapore Permanent Residents may apply.