Product and Technical Lead (Digital Health Platforms)

NUHS@Home is the National University Health System’s Virtual Campus, a premise-neutral care environment that brings healthcare services beyond the four walls of the hospital and into homes, clinics, community settings, and digital spaces. It serves as the organising platform for multiple virtual and distributed care models, enabling patients to access the right care, at the right time, in the right place.

Since its inception in 2020, NUHS@Home has rapidly grown into a critical pillar of NUHS’s vision for healthcare that is integrated, agile, and closer to the patient. More than a single service, it represents a new architecture for care delivery – one where geography no longer dictates access, and recovery happens where patients feel safest, supported, and most at home.

The Role

We are seeking a Product and Technical Lead to be the single owner of both product and engineering delivery for NUHS@Home’s digital platforms. You will take ideas from clinical and operational teams and turn them into real, working systems used daily by patients and healthcare professionals. This role blends deep technical product leadership with the ability to orchestrate cross-functional stakeholders – engineering, operations, clinical teams, vendors, and governance – to build a virtual ecosystem that is intuitive, scalable, and safe for patients and staff.

The successful candidate will convert complex needs into structured, iterative products that leverage communication-first workflows, real-time tasking, and platform integration across the NUHS digital and physical environment.

This is a hands-on leadership role for someone who enjoys building from first principles, making trade-offs, and shipping products that matter.

What you will own

Product ownership

• Own the product vision and roadmap for NUHS@Home’s digital platforms
• Lead discovery with clinicians, operations teams, patients, and caregivers
• Translate real-world problems into clear product requirements
• Decide what to build, what not to build, and what to buy

Technology & delivery

• Build and lead a small, high-quality team of engineers, product managers, and designers
• Lead engineering and delivery as one integrated team
• Make architectural and technical decisions that balance speed, safety, and scale
• Be accountable for shipping reliable, secure products into live clinical environments

Platform & Vendor Management

• Assess vendor proposals, architectural design, APIs, and integration plans; negotiate scope and ensure accountability to outcomes.
• Ensure alignment with organisational digital governance, cybersecurity, and interoperability mandates.
• Work closely with engineering and digital infrastructure teams to ensure seamless integration across platforms and services.

Collaboration

• Work closely with:

• • • Clinical Informatics leads on safety and workflow
    • IT partners on infrastructure, security, and integration
    • Operations teams on usability and day-to-day realities

• Navigate constraints thoughtfully: healthcare is regulated, but innovation is still expected

Who you are

Background

• Bachelor’s degree in fields of Computer Science, Information System or Technology, or a related field
• At least 8 years of experience in product, technology, or engineering roles
• Experience leading end-to-end delivery of digital products
• Demonstrated track record in the development and implementation of smart technologies, including digital health initiatives, AI-driven analytics across clinical, operational and facilities domains
• Comfortable owning both product direction and technical execution
• Proven ability to make trade-offs and move teams forward
• Strong stakeholders’ management skills, patience and ability to handle uncertainty as we build the future architecture for care delivery.

Experience in one or more of these areas will help you succeed, but we do not expect all of them:

• WhatsApp Business Platform and messaging-based workflows
• Microsoft ecosystem including Teams, Dynamics 365
• Call centre solutions for front line communications
• Supply chain / logistics / field-force systems such as task routing, delivery orchestration, scheduling, or transport coordination
• Public healthcare, regulated industries, or environments where safety, data protection, and governance are critical.

What we offer

• A rare opportunity to build a digital care platform from the ground up
• Real ownership and decision-making authority
• Direct impact on how healthcare is delivered in Singapore
• A mission that matters, without startup chaos
• A role that can grow into future digital leadership positions as NUHS@Home scales

Why Join Us

NUHS@Home is redefining care delivery – creating Singapore’s first virtual campus to deliver comprehsive clinical care with a digital-first approach. You will build the digital spine of this transformation, shaping the future of healthcare delivery in Singapore and beyond.