Section Leader (Clinical Laboratory), NUHS Diagnostics*

The Section Leader is responsible for the day-to-day technical management, quality assurance, operational oversight, staff competency, and regulatory compliance of a designated laboratory site at polyclinic. The incumbent supports the lead of laboratory service in ensuring that services are delivered safely, effectively, and in compliance with Healthcare Services Act (HCSA) requirements and other accreditation standards.

Responsibilities

1. Technical leadership and Service Management 

• Oversee technical and professional management of the assigned laboratory service delivery
• Serve as the technical expert and resource person at the assigned laboratory service location
• Ensure service continuity and handle feedback from patients or other stakeholders

2. Staff Supervision, Training and Competency

• Supervise and delegate with monitoring on staff training, mentor staff performing laboratory service deliver
• Assess and certify staff competency before independent practice.
• Monitor staff performance and identify training or development needs

3. Quality Management and Accreditation

• Responsible in monitoring the performance and quality of all tests, examinations performed within the assigned polyclinic and collaboration with other Centres to ensure consistency in quality of testing
• Ensure implementation of quality control measures, quality assurance programmes and performance monitoring activities.
• Participate in method validation, verification, equipment commissioning and service evaluation activities.
• Timely review of quality indicators, audit results, incidents and customer feedback.
• Lead corrective, preventive and continuous improvement initiatives.
• Support compliance with HCSA and ISO 15189, ESS and other applicable standards

4. Equipment and Method Evaluation

• Evaluate and validate equipment, instruments, reagents, imaging modalities and test methods before implementation.
• Ensure equipment commissioning, calibration, maintenance and performance monitoring are completed according to established requirements.
• Investigate equipment-related issues and implement corrective actions.

5. Policy, Procedures and Documentation

• Maintain appropriate document control and record management systems.
• Ensure all mandated quality and operational records are complete, accurate and traceable.

6. Technical Problem Resolution

• Investigate and resolve technical, operational and quality-related issues.
• Lead root cause analysis and implementation of corrective and preventive actions.
• Escalate significant technical or patient safety issues to the Lead and HOD, where further escalation to Clinical Governance Officer and management as required.

7. Safety and Risk Management

• Promote a safe working environment and compliance with laboratory or radiation safety requirements.
• Implement and monitor safety programmes, risk assessments and incident reporting systems.
• Ensure staff are trained in workplace, biological, chemical and radiation safety practices as applicable.
• Participate in emergency preparedness and business continuity activities.

8. Service Records and Governance

• Review service records relating to laboratory tests, radiological examinations and operational activities.
• Ensure documentation is accurate, complete and auditable.
• Support investigation of service incidents, complaints and quality events.
• Monitor service quality indicators and prepare management reports where required.

9. Administration & operation

• Manpower and roster planning, reporting officer duties (Claim, Leaves approval
• Preparation of management update, inventory control and other resource planning

Qualification Required and Area of Discipline

• Degree in Medical Laboratory Science, Biomedical Science, Life Sciences or Equivalent
• ASCP certification will be advantageous

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• At least 5 years’ experience working at core laboratory environment at public or private healthcare establishment
• Experience in regulatory and accreditation of medical laboratory will be advantageous
• Team player and able to multi-task to manage multiple priorities
• Good verbal and written communication skill – to conduct meeting/briefing, writing management report.
• IT knowledge including AI and other M365 software

(Please note that the working hours is on 5.5 days' work week)