Senior Assistant Manager, Housekeeping

The incumbent will support his/ her Reporting Officer in the management of vendors to fulfil service contract obligations. He/She will also assist with all related planning, coordination, staffing and administration of daily operations. He/ She is accountable to the Institution Lead, Group Hospitality for proper contract management and smooth operationalisation at the institutional level.

Primary Responsibilities and Duties (80%)

• Ensure contract management and administration are fully compliant with contract terms and conditions, as well as NUHS Contract Management Policy and Audit Compliance
• Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
• Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
• Ensure all services rendered by the vendors meet the service standards set in the KPIs and users expectation
• Ensure vendor performance reports are validated using source data
• Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
• Ensure contract checklists are completed when verifying the contract and vendor performance monthly
• Escalate issues to Institution Lead, Group Hospitality if necessary
• Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
• Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with NUHS Procurement Policy
• Ensure vendor is compliant with Workplace Safety regulations
• Ensure institution BCP is in place with drills being planned and validated annually
• Manage in-house inventory (e.g. linen) (if applicable)
• Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
• Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
• Work with Institution leads on the actions to be taken for non-performance
• Maintain good documentation (e.g. records of all contracts, records, reports, documentation, minutes of meetings with vendors)
• Assist Institution Lead to collate required expenses during the annual and multi-years budgeting exercise
• Ensure budget is utilised according to planned activities
• Coordinate with Finance to ensure correct billing according to contractual obligations
• Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Secondary Responsibilities and Duties (20%)

• Monitor and ensure all vendors and service providers adhere to the house rules.
• Take on and assist in projects and ad-hoc assignments.
• Develop and counsel staff.  Conduct briefings with department’s supervisors along with service partners, always maintaining open channels for communication and feedback.
• Supervise various operations as and when required.
• Perform any other duties assigned by the Reporting Officer.

Other Organisational Requirements

To plan, implement, and maintain horticultural works, ensuring landscape contractors adopt best practices to promote healthy plant growth, optimal landscape aesthetics, and compliance with environmental and safety standards.

• Develop and implement horticultural maintenance programmes for assigned sites.
• Conduct plant health assessments, diagnose diseases, pests, or deficiencies, and recommend appropriate treatments.
• Manage and oversee landscape maintenance teams and contractors in daily operations.
• Select suitable plant species for specific sites based on soil, climate, and design requirements.
• Prepare horticultural reports, maintenance schedules, and inventory records.
• Liaise with landscape contractors, consultants, and relevant authorities on horticultural matters.
• Ensure compliance with NParks regulations and relevant local codes.
• Monitor and maintain irrigation systems and soil conditions to support plant health.
• Ensure landscape contractor adopts horticultural best practices when required.
• Support landscaping improvement projects and sustainability initiatives.

Requirement

• Recognised Degree, preferably in contract management in Healthcare / Hotel Setting / Horticulture, Certified Practicing Horticulturist (CPH), or related field

• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Analytical, meticulous and high level of initiative
• Record of good leadership and project management

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.