Senior Assistant Manager, Transformation Office

Overview
This role will support strategic workforce initiatives under the Healthcare Workforce of the Future (HWF) and manage NUHS Fellows programme for high-potential staff. It focuses on conceptualising and implementing workforce transformation projects, enabling new care models, future-ready roles, and digital capabilities, fostering innovation and agility, and curating impactful learning experiences. It involves engaging stakeholders across NUHS institutions, facilitating co-design processes, translating emerging trends into actionable plans, and tracking programme outcomes to build a future-ready, agile, and sustainable healthcare workforce. Additionally, the role will support the implementation of AI Strategic Roadmap, including product adoption / operations workflow integration, education, and communications, in order to enable workforce and care transformation in NUHS.

Job Descriptions

A. Healthcare Workforce of the Future (HWF)

• Support the conceptualisation and execution of initiatives under the HWF strategy.
• Facilitate co-design workshops and engagement sessions with multidisciplinary teams to envision new models of care and work.
• Translate future-of-work concepts into actionable pilots, implementation plans, and capability-building initiatives.
• Work collaboratively with stakeholders at the cluster and institutions across HR, clinical, technology, and ops to ensure alignment and integration across projects.•
• Partner with NUHS institutions (hospitals, polyclinics, community campus) to identify opportunities for workforce innovation and transformation.
• Support horizon scanning, research and benchmarking on emerging workforce and healthcare trends (e.g. automation, digital competencies, AI-assisted care, new care team compositions).
• Develop project plans, monitor milestones, and track performance indicators to ensure initiatives achieve intended outcomes.
• Prepare management updates, reports, and presentations for leadership committees.

B. NUHS Fellows

• Manage the end-to-end operations of NUHS Fellows programmes for high-potential staff.
• Curate and deliver learning and development experiences that strengthen innovation, agility, and transformation capabilities.
• Track programme outcomes, engagement, and career development progress of participants.

C. AI Strategic Roadmap

C1. Product Adoption & Ops-Tech Workflow Integration - relating to HWF

• Engage clinical and operations teams to define workflow changes
• Redesign processes and map “before–after” states
• Build detailed implementation playbooks for scaling
• Prepare benefit cases (clinical, operational, financial)
• Manage user enrolment, change, and adoption
• Track value realisation and KPIs
• Support handover to BAU and scale across institutions
• Integrate with HWF and Care Plan teams

C2. Culture, Education & Communications - relating to HWF/NUHS Fellows

• Drive culture-shaping interventions for safe AI adoption
• Prepare narratives, success stories, change stories
• Support AI champions network (cluster-wide)
• Design communications materials and townhall content
• Develop educational content (AI literacy, role-based adoption)
• Build psychological safety and well-being messages around AI
• Coordinate with HR, Well-Being Office, Comms Office, HWF team, Institutions

Job Requirement

• Bachelor’s degree preferably in healthcare/technology-related fields or Business Management
• Minimum 5 years of administrative experience working in large organisations particularly in project coordination works; healthcare experience will be an added advantage.
• Agility and learning mindset – able to navigate ambiguity, connect diverse ideas and adapt in a fast-evolving landscape.
• Co-design and stakeholder engagement – strong facilitation and collaboration skills to engage clinical, ops-tech, and HR partners.
• Ops-tech integration – understanding of how technology, data, and workflow redesign enable care and workforce transformation.
• Service and systems thinking – able to connect workforce, service, and patient experience dimensions.
• Strong communication and writing skills, with the ability to distil complex ideas clearly.
• Passionate about healthcare innovation and improving how people work and care.

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