Senior Assistant Manager (AI Adoption and Ops-Tech Integration), Transformation Office

Overview

Drive the clinical-operations workflow integration, adoption, and scaling of AI use cases across NUHS institutions. This role ensures that AI projects transition successfully from proof-of-concept to real operational value by supporting workflow redesign, process integration, benefit realisation, and frontline adoption.

Job Requirements

Workflow Integration & Change

• Successful integration of AI tools into clinical and operational pathways
• Mapping of current-state vs future-state workflows
• Alignment with enterprise architecture standards

Adoption, Implementation & Scaling

• Successful piloting and scaling of AI initiatives
• Completion of user onboarding and adoption cycles
• Development and refinement of implementation playbooks
• Integration of AI capabilities into workforce planning and care models

Benefits Realisation & KPIs

• Validated benefit cases across clinical efficiency, safety, throughput, and staff time saved
• Defined and tracked adoption and usage metrics
• Timely and accurate reporting to Programme Management Office (PMO) for AI portfolio oversight

Stakeholder Management & Governance

• Effective coordination across clinical leaders, project owners, IT teams, and innovation offices
• Regular structured updates to AI Governance Forums and IT Funding forums
• Positive feedback from senior clinical, digital, and operational leaders on change management and adoption support

Job Requirements

• Degree in healthcare, business, informatics, operations, or related field.
• 4–8 years of experience in healthcare operations, transformation, digital health, or service redesign.
• Strong analytical and process-mapping skills.
• Comfortable engaging clinicians, nurses, ops staff.\
• Experience in project management or process redesign preferred.
• Comfortable with working in a team within a matrix organization and able to work respectfully with individuals and groups from different cultures
•  Good written and oral communication skills
• Strong communication and facilitation skills.
• Team player who can work independently in a fast-paced environment to meet deadlines.
• Positive work attitude, proactive, flexible and adaptable.

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