Senior Assistant Manager

Overview*

This role plays a key part in supporting Medical Affairs–Clinical Governance to uphold the quality and safety of patient care. The incumbent assists in implementing quality assurance frameworks, facilitating committee operations, and supporting clinical risk management and regulatory readiness. By enabling strong coordination, accurate reporting and effective follow‑up, the role helps the organization maintain high clinical standards and fosters a culture of continuous learning and patient safety.

Job Responsibilities*

You will be responsible for the following:

• Organize and provide secretariat support for internal and external clinical governance meetings and committees.
• Coordinate quality assurance activities, including preparation of reports, trend analysis and follow up of quality indicators.
• Support incident management processes, including administration of incident reports and coordination of root cause analysis (RCA) documentation.
• Assist in regulatory, accreditation and inspection readiness activities (e.g., HCSA, MOH, JCI).
• Provide coordination and administrative support for cluster and MOH workgroups/committees.
• Compile, verify and manage clinical quality data for dashboards, presentations and committee reports.
• Support planning, logistics and documentation for risk management, quality improvement, and patient safety education/training activities.
• Provide administrative support to Medical Affairs Office operations (ePAS, IT/ID requests, enterprise risk registers, departmental documents).
• Maintain positive working relationships with clinical, nursing, allied health and administrative stakeholders.
• Undertake any other duties assigned by the RO or Head of Department.

Requirements*

• Min. bachelor’s degree in Life Sciences, Pharmaceutical Sciences, Healthcare Administration/Management, Biomedical Engineering, Pharmacy, Nursing or Allied Health disciplines (e.g., Occupational Therapy, Physiotherapy, Speech Therapy).
• Proven experience in supporting clinical quality, governance, patient safety or healthcare administration functions, with demonstrated ability to coordinate across multiple stakeholders.
• Minimum 2 years’ relevant experience, preferably in a hospital or healthcare environment.
• Strong acumen with in‑depth understanding of clinical quality methodologies, including JCI standards, LEAN, Six Sigma, Root Cause Analysis and PDCA.
• Able to support the planning, design and implementation of quality assurance, incident management and patient safety initiatives.
• Project coordination capabilities with experience working in a cross‑functional, multi‑disciplinary healthcare environment.
• Confidence in engaging senior clinicians, nursing leaders and administrative stakeholders in a professional and collaborative manner.
• Ability to multi‑task and work under tight timelines, especially in committee operations, reporting and regulatory preparation.
• Good analytical and organisational skills, with attention to detail in data, documentation and follow‑up actions.
• Excellent communication, writing, problem‑solving and interpersonal skills, with ability to prepare clear papers, reports and meeting minutes.

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.