Senior Assistant Manager / Manager, Dept of Surgery (National University Centre for Trauma)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The National University Centre for Trauma is seeking a passionate and driven Operations Manager to lead our multidisciplinary team in delivering life-saving care and advancing trauma services. This is an opportunity to work in a fast-paced and highly collaborative environment, where your leadership will directly impact patient outcomes and shape the future of trauma care.

We are looking for someone who thrives under pressure, inspires those around them, and is committed to making a real difference in the lives of patients and their families. If you have a vision for advancing trauma care and the drive to lead a team at the forefront of healthcare, we encourage you to apply.

Key Responsibilities

Key roles & responsibilities include:-

• Plan, lead and coordinate the Centre’ operations, ensuring seamless patient flow and optimal resource allocation
• Drive quality improvement initiatives and champion clinical excellence across all trauma services
• Collaborate with medical, nursing, and allied health and admin professionals to develop and implement best practices
• Engage with stakeholders (including government agencies, community partners, and internal teams) to enhance trauma care capabilities and advance community outreach, injury prevention, and public engagement efforts
• Oversee training and development programs for staff, fostering a culture of continuous learning and innovation
• Manage compliance with regulatory requirements and support accreditation processes
• Play a pivotal role in emergency preparedness and response planning

Strategic Planning & Transformation

• Support the development and execution of Centre’s strategy aligned to cluster and national priorities including: 
• Leading key strategic planning for trauma masterplan 
• Translate strategy into clear operational plans, KPIs, and measurable outcomes
• Provide secretariat and thought partnership for high-level work groups / committees / forums 

Operations & System Development

• Partner clinical and operational leaders to design, implement, and scale integrated trauma care workflows  
• Drive end-to-end optimisation of the trauma patient journey, focusing on timeliness, outcomes, and patient experience 
• Lead operational readiness and scaling of the Centre’s programmes (e.g. trauma services, survivorship initiatives, regional network coordination) 
• Identify gaps and implement innovative models of care delivery, including cross-institution coordination

Data Analytics & Innovation 

• Develop and operationalise data dashboards and analytics frameworks to track trauma outcomes, utilisation, and system performance 
• Translate complex operational and clinical data into actionable insights 
• Support the use of predictive analytics and digital tools to improve patient flow, resource allocation, and service planning 
• Drive a culture of data-informed decision making across stakeholders
• Identify and implement innovative solutions to improve operational efficiency, clinical coordination, and patient outcomes

Community Engagement & Outreach

• Lead and coordinate community outreach and public education efforts on injury prevention and trauma awareness
• Support development of national platforms such as National Injury Prevention Conference
• Partner external stakeholders (e.g. community agencies, schools, ministries) to strengthen injury prevention and outreach ecosystem
• Translate clinical and operational insights into population-level impact initiatives

Financial & Resource Planning

• Support business planning, budgeting, and resource optimisation for the Centre’s initiatives 
• Contribute to development of new service models and programme funding proposals 
• Ensure alignment between financial sustainability and service excellence goals

Secondary Responsibilities and Duties

• Ensure compliance with hospital policies and governance standards
• Support department-level operations, reporting, and coordination

Key Requirements

• Bachelor degree from a recognised institution
• Strong analytical and data interpretation skills 
• Excellent communication, problem solving, presentation, negotiation and interpersonal skillPositive, motivated and able to perform under pressure independently
• Highly driven with a strong sense of ownership and initiative 
• Comfortable operating in complex, fast-paced, and evolving environments 
• Passion for healthcare innovation, transformation, and population health impact
• Competent in Microsoft tools (Word, Excel and Powerpoint, Power Automate, Power Query and etc.) 

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.