Senior Assistant Manager / Manager, Office of Allied Health & Pharmacy

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The incumbent will lead strategic planning and engagement initiatives that advance the growth, sustainability and organisational priorities of business units across the Office of Allied Health & Pharmacy (OAH&P).

Working closely with OAH&P leadership, departments and stakeholders, the role will identify development opportunities, translate business and service objectives into actionable plans, and coordinate strategic projects, service-development initiatives and change programmes that support operational excellence and sustainable outcomes.

The incumbent will also lead stakeholder and staff engagement and use communications, marketing, outreach and digital content as key enablers to strengthen awareness, participation and adoption of OAH&P services and initiatives. The role includes governance of patient information and supervision and development of assigned staff.

Key Responsibilities

Strategoc Planning, Service Growth & Project Delivery

• Identify, assess and develop strategic, service-development and business opportunities across OAH&P.
• Translate approved priorities into business cases, implementation plans, success measures and sustainable operating approaches.
• Lead or coordinate strategic, operational and transformation projects, including service launches and cross-functional initiatives.
• Monitor milestones, resources, risks, adoption and operational or financial outcomes, and recommend corrective actions where required.
• Prepare leadership updates, project reports, presentations and post-implementation reviews.
• Develop stakeholder and change-engagement plans and facilitate alignment across departments, professional groups and partners.

Patient Information & Service Communications

• Coordinate the development, review and maintenance of patient-facing communication materials across Allied Health and Pharmacy services.
• Establish review processes and governance standards for patient education and service information materials.
• Partner clinicians and professional leads to produce and ensure information provided to patients remains accurate, relevant and patient-centric.
• Support departments in developing communication materials that enhance patient understanding and service accessibility.

Stakeholder Engagement & Staff Communications

• Support communication and engagement initiatives across OAH&P, including but not limited to town halls, engagement sessions and communication forums
• Develop and disseminate staff communication materials relating to organisational changes, new programmes and key developments.
• Promote sharing of achievements, innovations and best practices across OAH&P disciplines.
• Partner departments to improve professional recognition, recruitment branding and workforce engagement initiatives.

Outreach, Events & Digital Communications

• Support service launches, outreach programmes, conferences, and exhibitions
• Drive content development and maintain information on approved digital platforms and communication channels
• Support outreach activities involving healthcare partners, community organisations and external stakeholders.

Staff Supervision, Development & Capability Building

• Provide day-to-day supervision, guidance and coaching to assigned staff.
• Support onboarding, training and professional development of team member(s).
• Delegate work appropriately and monitor progress to ensure timely and quality deliverables.
• Foster a culture of collaboration, continuous improvement and service excellence.
• Conduct performance reviews and support the achievement of individual and team goals.
• Build communications, engagement and project management capabilities within the team.

Secondary Responsibilities

• Take on operational roles and projects assigned by the Reporting Officer, Head of Operations, and/or Chief, Allied Health and Pharmacy, to gain a comprehensive understanding of the AH&P services.

Key Requirements

• Degree in Business, Healthcare Administration, Communications, Marketing, Public Relations or a related field.
• At least 8 years of relevant experience in strategic planning, service or business development, project management, stakeholder engagement, communications, marketing or organisational transformation, including at least 3 years in a supervisory or managerial role.
• Demonstrated ability to translate strategic priorities into structured proposals, implementation plans and measurable outcomes.
• Strong project, change and stakeholder-management capabilities, including experience managing budgets, procurement, vendors and multiple concurrent workstreams.
• Excellent written, verbal and presentation skills, with the ability to influence diverse stakeholders and develop content for different audiences and channels.
• Working knowledge of communications and marketing strategy, digital content development, graphic design and video-editing tools.
• Experience in healthcare, the public sector or a large, complex matrix organisation would be an advantage.
• Strategic, resourceful, collaborative and outcomes-oriented, with sound judgement and the ability to deliver high-quality work in a dynamic environment.

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.