Senior Assistant Manager / Manager, Office of CMIO (AI Adoption, 2-Year Contract)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Job Holder will be part of a dynamic team working at the intersection of digital transformation, AI adoption, and operational enablement. Working closely with clinicians, operational teams, and IT stakeholders, they will support the rollout, adoption, and effective use of in-house AI tools across the organisation.

The Job Holder will take ownership of user enablement, training, low-code/no-code solution support, and project coordination — translating AI capabilities into practical, accessible solutions for staff across different user groups. The role focuses on empowering users to apply AI tools safely, responsibly, and effectively in their daily work.

The Job Holder is also responsible for promoting responsible AI use and ensuring that all adoption initiatives are carried out in line with organisational policies, data governance requirements, and NUH's mission and vision.

Key Responsibilities

• AI Tool Adoption and User Enablement
  • Support adoption of in-house AI tools by understanding user pain points and identifying suitable solutions
  • Create user guides, prompt guides, and playbooks; support onboarding, testing, and post-implementation feedback

• Low-Code / No-Code Solution Support
  • Configure and deploy workflow automation using platforms such as Power Automate, Power Apps, Copilot, or UiPath
  • Document workflows, requirements, and implementation steps; ensure solutions are practical and policy-compliant

• Training and Capability Building
  • Conduct training sessions, workshops, and demos; develop training materials and scenario-based learning resources
  • Build AI literacy across user groups and convert common queries into reusable learning content

• Project Coordination and Stakeholder Management
  • Coordinate AI adoption projects from planning to rollout; track tasks, timelines, risks, and follow-up actions
  • Manage stakeholder communication and prepare progress updates, meeting notes, and post-rollout reports

• Governance, Risk Awareness, and Responsible AI Use
  • Promote responsible AI use within organisational guidelines; ensure users understand limitations around accuracy, confidentiality, and human oversight

• Other Duties
  • Any other duties assigned by Reporting Officer

Key Requirements

• Bachelor's degree in Engineering, Information Systems, Healthcare Administration, Digital Transformation, Education, Project Management, or a related field
• Strong interest in AI tools, digital transformation, workflow improvement, and user enablement
• Comfortable learning and using new software tools quickly
• Proficient in Microsoft 365 tools including SharePoint, Teams, Forms, Excel, PowerPoint, and Outlook
• Experience with low-code/no-code platforms such as Power Automate, Power Apps, Microsoft Lists, SharePoint, Copilot, UiPath or similar tools is preferred
• Experience supporting digital adoption, change management, business process improvement, or project coordination is preferred
• Fast learner with strong adaptability and ability to pick up new tools and workflows independently
• Strong communication, facilitation, and presentation skills, with the ability to explain AI-related concepts to non-technical audiences
• User-centric mindset with the ability to identify practical AI-enabled solutions for operational needs
• Strong project coordination skills with the ability to manage tasks, timelines, follow-ups, and documentation
• Comfortable working with both technical and non-technical stakeholders across different user groups

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.