Senior Assistant Manager/Manager, HR

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Senior Assistant Manager / Manager, Human Resource

Reporting to the Deputy Director, the role is responsible for Employee Relations and Industrial Relations. The role manages the organisation’s employee relations activities including disciplinary matters and investigations, and will collaborate and partner the union to enhance labour relations with an aim to foster positive work environment. 

Job Responsibilities:

a) Employee Relations Management

• Serve as primary liaison for employee grievances and disciplinary matters, ensuring concerns are addressed through established channels as well as with NUHS Cluster Group and external authorities such as MOH.
• Champion a fair and consistent disciplinary framework that aligns with corporate governance and legal obligations.
• Lead investigation and resolutions of workplace conflicts, grievances, and disciplinary cases with impartiality and precision.
• Partner with Legal and HR professionals to ensure compliance with corporate policies and legislative mandates. 

b) Policy Development & Training

• Collaborate with NUHS Group HR to evaluate and refine HR policies governing employee conduct and disciplinary protocols.   
• Design and deliver targeted training programmes that empowers leaders and employees in conflict resolution, disciplinary procedures, and ethical decision-making.
• Drive initiatives to level up employees’ awareness in general conduct such as potential or actual conflicts of interest that may impact their work or the organisation and professional behaviour.   
• Drive a culture of continuous learning in the organization with skills and knowledge to navigate complex workplace dynamics effectively. 

c) Records and Data Analysis

• Oversee the consolidation of all disciplinary cases within the organisation, ensuring comprehensive record-keeping and data integrity.
• Conduct in-depth analysis and trend assessments to identify pattens to drive HR interventions.
• Serve as principal authority for case verifications, ensuring accuracy, consistency, and alignment with corporate governance.

d) Industrial Relations

• Develop and implement industrial relations strategies that align seamlessly with corporate policies and legal framework.
• Act as strategic bridge between management and employees, to foster a positive work environment, with trust, collaboration, and workplace harmony.
• Navigate and resolve labour disputes with diplomacy and precision, ensuring equitable outcomes for all stakeholders.

Job Requirements:

• Bachelor’s degree preferably in Human Resources, Business Management, or related field. 
• Minimum 5 to 8 years of relevant experience in managing employee relations, disciplinary management, and industrial relations. 
• Experience in conducting workplace investigations and managing disciplinary processes in unionised environment.
• Knowledge of employment laws and regulations.
• Good verbal and written communication skills.
• Strong interpersonal and negotiation abilities.
• Ability to handle confidential and sensitive information with discretion.
• Possess confidence to resonate with senior management leadership – internal and external stakeholders.
• Ability to multi-task and work under tight timelines.
• Good analytical and organization skills.

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and deisgn our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering "Incredible Care & Health, Together", reach out to us today!