Senior Executive, NCIS (Web Developer & User Experience, 1-Year Contract)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The National University Cancer Institute, Singapore (NCIS) is seeking a highly motivated Web Developer & User Experience to join the Communications & Strategic Engagement team.

Reporting to the Senior Manager, Communications and Strategic Engagement, the incumbent will support the development, maintenance and continuous enhancement of NCIS digital platforms to advance cancer research, innovation, care delivery and education. These include the institutional website, intranet and Patient Information Leaflet (PIL) resources, patient-facing applications such as Epic MyChart and symptom checker applications, and related digital transformation projects.

The role will translate research, clinical and educational needs into secure, accessible and intuitive digital experiences. Key priorities include raising the visibility of NCIS research programmes, publications and clinical trials; disseminating innovations and their applications in cancer care; expanding access to patient, caregiver and professional education; and enabling engagement with research collaborators, healthcare partners and the wider community. Working closely with researchers, clinicians, educators, internal stakeholders and external vendors, the incumbent will develop and enhance digital content and functionality, conduct user experience reviews, implement technical SEO and optimise platform performance.

The successful candidate will use user feedback and digital analytics to improve how NCIS communicates its research and innovations, delivers educational resources and connects stakeholders with relevant programmes and opportunities.

Key Responsibilities

Website Development & Content Management

• Manage, maintain and enhance the NCIS website and related digital platforms using enterprise Content Management Systems (CMS).
• Develop and implement responsive web pages, landing pages, forms and website components using HTML, CSS and JavaScript to showcase research programmes and outputs, disseminate innovations, deliver educational resources and support clinical services and stakeholder engagement.
• Support website enhancements and new features in collaboration with developers, vendors and stakeholders.
• Ensure content, templates and digital assets are accurate, current and aligned with NCIS branding guidelines, with clinical, research and educational content validated by the relevant content owners.
• Manage content publishing, site updates and website governance processes to enable timely access to reliable information, including research highlights, approved clinical trial information, innovation updates and educational activities.

Research Visibility, Innovation Dissemination & Education

• Work with researchers and programme teams to develop and maintain digital showcases of NCIS research programmes, publications, achievements and collaboration opportunities, improving their visibility to professional and public audiences.
• Support the dissemination of NCIS innovations through digital features, project pages and approved multimedia content that explain their purpose, applications and potential impact on cancer care.
• Develop and organise accessible patient and caregiver information and professional learning resources, including programme pages, educational materials and event registration or enquiry functions.
• Enable stakeholder engagement through digital forms, programme and event pages, feedback channels and clear routes for enquiries, collaboration and participation, in accordance with institutional policies.
• Coordinate with clinical, research, education and communications content owners to ensure scientific accuracy, appropriate audience language, necessary approvals and timely updates.

Website Operations & Technical Support

• Perform regular website audits to identify and resolve broken links, page errors, redirect issues, content inconsistencies and technical defects.
• Monitor platform health, functionality and performance to support secure, reliable access to clinical, research and educational resources.
• Conduct quality assurance testing across browsers, devices and operating systems.
• Troubleshoot technical issues and coordinate timely resolution with internal teams and external service providers.
• Maintain website documentation, change logs and publishing workflows.

Technical SEO & AI-readiness

• Implement technical SEO and AI-search best practices to improve the visibility and discoverability of NCIS clinical services, research programmes, clinical trials and educational resources.
• Manage metadata, structured data, schema markup, XML sitemaps, redirects, internal linking and indexing activities.
• Use Google Search Console, Google Analytics 4 (GA4) and other digital analytics platforms to monitor search performance and identify optimisation opportunities.
• Improve organic search performance to help patients, caregivers, healthcare professionals and research partners find relevant, authoritative information.
• Support content and technical optimisation for emerging AI-powered search experiences.

Website Analytics & Performance Optimisation

• Track, analyse and report platform performance, user behaviour and engagement with research highlights, innovation content, educational resources and stakeholder engagement functions.
• Develop regular reports and dashboards to assess research and innovation content reach, access to educational resources, event registrations and relevant enquiries, using findings to guide improvements with programme teams.
• Monitor Core Web Vitals, page speed and other website performance indicators.
• Recommend and implement improvements to accessibility, engagement and completion of key user tasks, such as finding clinical trial information, accessing learning materials, registering for educational programmes or submitting collaboration enquiries.

Digital Experience & Website Enhancement

• Support website redesign, platform enhancements and digital transformation initiatives that advance cancer research, innovation, care delivery and education.
• Review patient, caregiver, healthcare professional and researcher journeys, navigation structures and content organisation to improve usability and information access.
• Assist in wireframing, prototyping, user feedback collection and user acceptance testing.
• Recommend improvements to accessibility and user experience across the website and related platforms, including PIL resources, MyChart and symptom checker applications, in collaboration with the relevant clinical and technology teams.

Stakeholder & Vendor Management

• Partner with clinicians, researchers, educators, operations teams and content owners to understand programme and user needs and translate them into practical digital solutions.
• Coordinate with web agencies, developers and technology vendors to support ongoing digital projects and enhancements.
• Support project delivery through requirements gathering, milestone tracking, testing and implementation coordination.
• Contribute to NCIS digital initiatives that increase research visibility, disseminate innovations, expand access to cancer education and strengthen engagement with patients, caregivers, healthcare professionals, researchers and external partners.

Other Responsibilities and Duties

• Perform any other tasks or responsibilities as assigned by the Reporting Officer to support institutional priorities and operational needs, including covering for colleagues who may be absent.

Key Requirements

• Degree in Information Technology, Computer Science, Web Development, Digital Media, Marketing Technology or a related discipline.
• Minimum 1–3 years of relevant experience in digital product development, web development, digital platforms or related roles.
• Experience managing corporate or enterprise websites within a CMS environment.
• Proficient in HTML5, CSS3, Javascript, Website Content Management Systems (e.g. Sitefinity, WordPress, Wix or similar)
• Working knowledge of Website architecture and information management, Technical SEO principles, Google Analytics 4 (GA4), Google Search Console. Website performance optimisation, Accessibility standards and best practices, Basic API integrations and website troubleshooting
• Familiar with web analytics, API-driven integration and Marketing automation platforms
• Familiarity with image editing or design tools such as Figma, Canva or similar design tools
• Knowledge of user experience (UX), information architecture and digital accessibility principles.
• Experience supporting website revamp or digital transformation projects.

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.