Senior Executive, Patient Advocacy & Support Office

Overview

The Patient Advocacy and Support Office (PASO) at the National University Health System (NUHS) is an integral part of our commitment to delivering incredible care and health together with patients, caregivers, and the community. Working cross-functionally, we champion and foster a culture of person- and family-centred care and service excellence across the NUHS cluster. We drive engagements and collaborations with patient advocates and the community in clinical and academic domains to achieve better health outcomes.

Job Description

• Champion Patient Person- and Family-Centred Care 
  • Contribute to the design, implementation and evaluation of patient and carer partnership initiatives.
  • Facilitate engagement efforts to incorporate patient and carer giver perspectives into care partnership initiatives.
  • Support training, campaigns and awareness programmes that promote person- and family-centred care across NUHS.
  • Assist in documenting and tracking outcomes related to patient advocacy initiatives. 

• Programme & Project Management 
  • Coordinate and support cross-functional projects from planning through implementation. 
  • Manage budget and monitor timelines and deliverables to ensure smooth execution. 
  • Maintain project documentation of meeting materials, photo, content and media repositories. 

• Stakeholder & Community Engagement 
  • Engage with patients, carers, volunteers, community organisations and institutional stakeholders to support programme objectives. 
  • Support the development and maintenance of strategic partnerships across institutions. 
  • Contribute to NUHS’s volunteer management programme including recruitment, onboarding, engagement, recognition, and appreciation of staff and community volunteers.   
  • Facilitate communication across stakeholders to ensure alignment and timely follow-up of initiatives. 

• Governance, Secretariat & Operational Support 
  • Serve as secretariat for departmental and cross-institutional committees and working groups. 
  • Coordinate meeting logistics, prepare materials, document minutes and track follow-up actions. 
  • Ensure proper documentation, reporting and compliance with institutional requirements and processes. 
  • Support operational processes including finance, procurement, consent documentation and inventory coordination. 
  • Provide administrative and logistical support for events, engagements, and outreach initiatives. 

• Events & Engagements 
  • Coordinate planning and execution of PASO-related events, forums, and engagement sessions. 
  • Liaise with internal teams and external partners to ensure smooth delivery. 
  • Manage content documentation including reports, photographs, and programme records where required. 

Job Requirements

• Bachelor’s degree in Healthcare, Public Health, Social Sciences or related disciplines. 
• Preferably with 1 to 2 years of relevant working experience.
• Relevant experience in programme coordination, project management, stakeholder engagement or healthcare-related initiatives. 
• Proven ability to work effectively with diverse stakeholders across institutions. 
• Strong organisational and coordination skills with attention to detail and follow-through. 
• Comfortable navigating operational processes including documentation, finance and procurement systems. 
• Good analytical skills with the ability to interpret data and support recommendations. 
• Strong interpersonal and communication skills, with experience in engaging patients and carers. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Proficiency in Microsoft Office applications; basic visual or video editing skills will be an advantage. 

Working Location: NUHS Tower Block at Kent Ridge

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