Senior Executive/ (Senior) Assistant Manager, Operations Support Services - General Services

1.         Job Purpose

The staff is responsible for managing the assigned functions in OSS-General Services.

2.         Duties and Responsibilities

Primary Responsibilities and Duties (80%)

1. • Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services: 
     • Security & Carpark Management
       • Ensure the clear administration of carpark policy
       • Management of service vendors performance in terms of maintenance, breakdown response and cost of service of the key systems (Card access, CCTV, Carpark, walkie talkie)
       • Proper maintenance of the overall master key and process of key issuance, audit and changes.
       • Review the various Code Black, feedback, Ehor cases raised and recommend improvement and changes where necessary.
       • Work closely with Queenstown NPC for the investigation and review of cases reported from NUH, and takes necessary and relevant actions to help the hospital in reducing them.
       • Participate in the KRWSSWG team to promote and enhance security awareness and support
       • Conduct of regular dialogue session with staff
   • Handles service feedback and review/improvement to the services.
   • Review and propose new initiatives to improve the services.
   • Ensure timely review of service/lease/license contract terms and conditions and cost of services/contracts.
   • Work with the various functions’ staff and other NUH departments on service improvement initiatives.
   • Work with the various functions to manage and review the feedback / incidents and ensure corrective action and necessary follow up on discipline or workflow update is done
   • Assist with the department’s logistics, equipment and services including procurement, inventory, payments and record management.
   • Assist with the review and updating of the department’s policy, SOP documents, Emergency Response plan for the department and financial budgeting.

Secondary Responsibilities and Duties (20%)

1. • Handles Staff Development and discipline.
   • Timely completion of assigned projects within approved budget amount.
   • To review training plan of direct staff
   • Maintenance of respective functional unit’s SOPs and documentations.
   • Perform any other duties assigned by Supervisor.

3.         Job Specification/Requirements

• • Minimum Bachelor’s Degree. (Public Safety and Security, Engineering)
  • Relevant working experience.
  • Service oriented and customer focused.
  • Good communication and interpersonal skills.
  • Good analytical and process skills.
  • Office hours : Mon-Thur : 830am to 6pm , Fri : 830am to 530pm