Senior Executive

Overview

Reporting to the NUHS Group Chief Medical Informatics Office, this role is responsible for assisting in the management of NUHS data and access compliance, implementing Group policies, procedures, and cluster-wide projects, and collaborating with relevant stakeholders to establish data and access governance policies within the organization. The position plays a crucial role in ensuring data integrity, security, and effective access management across the NUHS Group.

Job Responsibilities

You will be responsible for the following:

User Access Governance 

·        Collaborate in the development and review of IT procedures, ensuring that controls are effectively established and aligned with the IT governance framework.

·        Contribute to the implementation of new user access policies and procedures by engaging with relevant stakeholders and providing necessary support.

·        Assist in coordinating and conducting periodic reviews of the organization-wide System Role-Based Access Matrix to maintain its accuracy and relevance.

·        Aid in the resolution of ID requests related to clinical applications and research projects, ensuring timely and accurate processing.

·        Support the regular review process for role-based access matrices across key systems, helping to maintain appropriate access levels and security.

·        Communicate with internal stakeholders on the proper user access governance practices.

·        Identify, escalate, and assist in resolving complex access issues promptly, working with relevant teams to ensure minimal disruption to operations.

Projects/Applications Support and Change Management

·        Support NUHS Cluster initiatives, new service implementations, and ongoing maintenance of healthcare applications across NUHS Institutions.

·        Engage in change management initiatives, focusing on IT improvements and process enhancements to drive organizational efficiency.

·        Assist in developing and executing change strategies aligned with NUHS goals, supporting teams during transitions to minimize operational disruptions.

·        Collaborate with vendors and internal teams to resolve complex technical issues and contribute insights for new services and initiatives.

·        Promote a culture of continuous improvement, helping to formulate strategies that enhance application performance and user experience

Documentation and Process Excellence

·        Spearhead the management and enhancement of the company's internal knowledge repository, with a focus on maintaining the Intranet Page as a comprehensive, user-friendly resource for up-to-date system information and best practices.

·        Lead the development, regular updating, and refinement of Standard Operating Procedures (SOPs) for internal systems ensuring alignment with best practices and organizational goals.

·        Proactively identify opportunities for process optimization and drive continuous improvement initiatives, leveraging data-driven insights to streamline workflows, boost operational efficiency, and significantly reduce turnaround times.

·        Conduct regular review of existing processes and documentation to ensure accuracy, relevance, and compliance with evolving business needs and regulatory requirements.

Requirements

-   Degree/ Diploma holder in computer science, Information Technology, Business Administration, or a related field.

-   1 or more years of relevant experience in either Data or Access Governance and compliance or similar Governance and Compliance functions.

-   Inquisitive, meticulous and process good logical, analytical and process flow skills

-   Ability to work collaboratively with diverse groups and different levels of stakeholders

-   Excellent written and oral communication skills desired

-   Proficient in Office Productivity software suite; especially on Microsoft Excel

-   [Value-added Competency] Experience with Microsoft Power BI, Power Query and Power Automate