Senior Executive / Assistant Manager, NCIS (EPIC, 2-Year Contract)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Senior Executive / Assistant Manager (EPIC Specialist) provides functional and application support for the NGEMR EPIC Beacon module, with a focus on oncology workflows. The role supports system configuration, maintenance, enhancement, and user engagement to ensure safe, effective, and compliant use of the EMR system.

Key Responsibilities

• Coordinate with NCIS stakeholders and GMIO on system change requests, enhancements, and workplans
• Support daily operations of the NGEMR EPIC Beacon module through system analysis, configuration, testing, maintenance, and troubleshooting
• Gather, document, and validate user requirements in collaboration with clinical and operational users
• Translate documented requirements to enterprise IT partners (e.g. Synapxe) clearly and accurately
• Configure and maintain oncology treatment plans, protocols, and related clinical build content in accordance with approved workflows
• Support system testing activities, including preparation of test scripts, test data, and coordination of user acceptance testing
• Provide at-the-elbow or on-site support during system go-live and post-implementation stabilization periods
• Participate in on-call or after-hours support rotas when required, in accordance with operational schedules
• Adhere to institutional governance, information security, and change management policies
• Support assigned projects and initiatives led by GMIO or NCIS, as directed by supervisors
• Represent the team in workgroups or committees when assigned
• Participate in cross-training and continuous learning to expand system and domain knowledge
• Contribute positively as a team member and support collaborative working relationships

Key Requirements

• Bachelor’s degree in Pharmacy, Nursing, Health Informatics, Biomedical Science, Information Systems, Computer Science, or related healthcare / IT disciplines
• 2 to 3 years of relevant clinical, healthcare operations, informatics, or EMR-related experience
• Strong understanding of clinical workflows, preferably oncology-related
• Strong analytical, documentation, and problem-solving skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Office applications
• EPIC certification (e.g. Beacon or other clinical modules) is preferred
• Experience supporting EMR build, configuration, or system implementation projects would be an advantage
• Exposure to healthcare IT governance, change management, and information security practices would be an advantage

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.