Senior Executive / Assistant Manager, Office of CMIO (Access & Audit Governance, 2-Year Contract)

Career in the Hospital
Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH
The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

Reporting to the Senior Manager of the NUH Access and Audit Governance Section, the role supports the management of NUH system access, systems support, audit activities, and the development and implementation of policies and procedures relating to information governance and technology risk management practices across the organisation.

Key Responsibilities

• Data Compliance 
  • Work with relevant stakeholders to establish practical and effective data governance and compliance processes
  • Assist in advising internal management on implementation plans for new data governance and compliance processes.
  • Support the implementation of new policies and procedures through engagement with relevant stakeholders.
  • Provide guidance to NUH staff on data and research compliance-related queries.
  • Evaluate NUH research and non-research requests to ensure they are processed in accordance with NUHS policies.

• User Access Governance
  • Assist in establishing and reviewing IT procedures to ensure appropriate controls are in place and aligned with the IT governance framework.
  • Support the implementation of new user access policies and procedures through engagement with relevant stakeholders.
  • Facilitate periodic reviews of the organisation-wide System Role-Based Access Matrix.
  • Support the resolution of ID requests relating to clinical applications and research projects.

• IT Audit Management
  • Assist in developing a risk-based IT audit workplan and defining the scope of review in consultation with the Institution Chief Medical Informatics Officer (CMIO).
  • Work with key stakeholders to ensure audit activities adequately address key organisational risks and are completed within the required timelines.
  • Work with key stakeholders to monitor and follow up on management action plans for identified control issues in a timely manner.
  • Coordinate with the CIO Office to prepare and provide IT audit artefacts and supporting documentation requested by auditors.
  • Assist in delivering ad hoc projects, including but not limited to investigations, policy and procedure reviews, and training initiatives.

• IT Systems Support
  • Engage relevant stakeholders to support troubleshooting, feedback management, and requirements gathering.
  • Coordinate with internal teams and external vendors to support timely resolution of system issues and service requests.
  • Assist in monitoring system-related issues, tracking follow-up actions, and escalating matters where required.
  • Support user acceptance testing, system enhancement reviews, and validation of system changes where applicable.
  • Maintain relevant documentation, user guides, and support records to facilitate effective system support and knowledge sharing.
  • Provide IT systems support, including after-office hours and weekend support when required.

Key Requirements

• Bachelor's degree from a recognised institution
• At least 1 to 2 years of relevan working experience; fresh graduates are welcome to apply
• Prior experience in IT management, healthcare, buinsess analysis, audit, or compliance will be an advantage
• Basic knowledge of IT governance, risk and compliance, with proficiency in Microsoft Excel for data analysis, reporting, and tracking purposes
• Meticulous and analytical, with good logical thinking and process flow skills
• Strong stakeholder management, communication, writing, and interpersonal skills
• Able to work independently, manage timelines, and collaborate effectively as a team player
• Willing to provide after-office hours and weekend support when required

Closing & Applications
When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.