Senior Manager

About the Opportunity

Are you a process champion with a passion for digital transformation? We're looking for a dynamic Lead, Process Excellence, Automation & Digital Enablement to spearhead HR operational excellence at Alexandra Hospital.

In this pivotal role, you'll be at the heart of our HR transformation journey — streamlining processes, eliminating inefficiencies, and deploying smart digital solutions that elevate the employee experience across the entire organisation.

Job Responsibilities

Process Standardisation & Governance

• Establish and champion a unified process framework across all Employee Lifecycle Services
• Conduct regular process audits to identify gaps, redundancies, and deviations
• Develop and maintain SOPs that are consistently applied across all job family portfolios
• Drive cross-team alignment sessions to harmonise practices organisation-wide

Process Improvement & Streamlining

• Continuously identify and eliminate non-value-adding steps across HR service delivery
• Lead process mapping and re-engineering exercises with key stakeholders
• Leverage service data and operational metrics to prioritise and track improvement initiatives

Automation & Digital Workflow Development

• Identify high-impact processes ripe for automation
• Collaborate with IT and system owners to design, test, and deploy digital workflows
• Implement intelligent tools and platforms that enhance HR service quality and efficiency

Stakeholder Engagement & Change Management

• Partner with POC leads across all job families to co-create scalable, practical solutions
• Lead change communications and training to ensure smooth adoption of new processes

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field

• An experienced hire with minimally 10 years in the following:
• Able to map, analyse and re-engineer complex HR processes with ease
• Comfortable with HR systems, automation tools & digital platforms
• Turn data into actionable, evidence-based decisions
• Influence and collaborate effectively across all levels
• Guide teams through transitions with clarity and confidence
• Ensure accuracy and consistency in every process and document

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply

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