Senior Patient Service Associate*

Overview

To deliver friendly, efficient customer service and create a warm, welcoming atmosphere for all internal and external customers/patients, with the key aim of providing excellent patient care and satisfaction.

Job Responsibilities:

1. Department Readiness:
• Strictly follow and implement the Department Readiness Standard Operating Procedure (SOP), ensuring all aspects of department preparation and maintenance are consistently met according to established guidelines
• Ensure cleanliness and functionality of SA counter, patient waiting areas, kiosks, equipment, lights, air conditioning, and telephones
• Maintain up-to-date brochures, materials, and posters

2. Patient Journey Management:
• Assist with registration, screening, escalations, cashiering, and inquiries
• Ensure accurate and timely registration, promoting self-help kiosk usage
• Assess patients on arrival according to patient assessment SOP
• Maintain accurate patient insurance information and billing

3. Room Readiness:
• Follow Managing Consultation SOP
• Ensure room cleanliness, equipment functionality, and up-to-date collaterals

4. Appointment Management:
• Handle pre/post-appointment and procedure information
• Prepare patient lists for vetting by Radiographers and Radiologists
• Book/reschedule procedures and appointments
• Follow up on no-shows as per clinic doctor's instructions

5. Patient Service:
• Attend to appointment requests, emails, and phone inquiries
• Provide accurate billing information for scans and procedures

6. Quality Improvement:
• Participate in quality improvement projects
• Assume other responsibilities as assigned by clinic/nurse manager, service team leader, or service executives

Job Requirements:

Qualifications:

• Minimum of "A" Levels/Diploma

Skills and Competencies:

• Proficient in computer skills
• Strong teamwork, communication, and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Comfortable working in a hospital setting and different clinics as needed
• Work shifts when required

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.